Product Support Specialist - Joint Replacement
Core
Provides technical expertise and support for Stryker Joint Replacement products (including Mako robotic surgery) to sales teams, resellers, and clinical customers in operating rooms and clinical environments.
Role type
Field-based Product Support Specialist (Individual Contributor)
Builds
Supports sales process, delivers clinical training, and ensures asset management for orthopaedic implants and instruments.
Domain
Medical Technology / Orthopaedics / Joint Replacement
Deliverable
product features
Required skills
Technical expertise in joint replacement procedures, knowledge of Mako robotic systems, clinical environment navigation, inventory/asset management, training delivery, stakeholder coordination
Preferred skills
Sales experience with implants, Operating Room experience, tender management in regulated environments, MBA or Masters degree
Technologies
Mako robotic arm, Stryker orthopaedic implants and instruments
Responsibilities
Service existing and new customers in theatre and clinical settings, provide support for MAKO robotic and manual joint replacement surgeries, train HCP staff on Stryker products, audit theatre stock and manage consignment inventory, conduct product trials and evaluations, organize training workshops and events, communicate product features and clinical applications, liaise with sales colleagues to introduce new products
Seniority
Mid-level, hands-on IC
