ProAssure Technical Services Specialist
Core
Provide tactical technical sustainment, customer enablement, and troubleshooting for ProAssure software and hardware solutions in healthcare environments.
Role type
Senior IC technical services specialist (network & hardware)
Builds
Repeatable technical processes and reliable solution operations for healthcare clients
Domain
Healthcare technology / Network services
Required skills
Network services (firewalls, VPNs, routing, switching), hardware troubleshooting, software troubleshooting, root cause analysis, technical documentation, customer training, RMA processes, regression testing
Preferred skills
MS Office (Excel), case management systems, healthcare communication technology, connected medical devices
Technologies
Firewalls, VPNs, routing protocols, switching protocols, HDMI, VLANs
Responsibilities
Perform structured troubleshooting and issue identification with customer end users; Conduct device and site assessments including connectivity and hardware configuration; Execute technical remediation activities including power resets, configuration changes, and device swaps; Collect and package diagnostic data to support root cause analysis; Partner with customer IT and clinical teams to build technical knowledge and provide training; Collaborate with Technical Support and R&D to escalate complex issues.
Seniority
Senior, hands-on IC
