IT Support Specialist
Core
Provide technical support to attorneys and staff for PCs, phones, AV equipment, IT peripherals, and infrastructure.
Role type
IT Support Specialist
Builds
Office IT operations and event support
Domain
Legal services / Corporate IT
Required skills
Windows 10 support, Microsoft Office Suite, Cisco VoIP troubleshooting, Zoom/Teams support, mobile device management, printer/MFD configuration, ServiceNow, network troubleshooting, server room operations, AV equipment support
Preferred skills
ITIL Foundations, A+ certification
Technologies
Windows 10, Microsoft Office, Outlook, Word, Cisco VoIP, Zoom, Microsoft Teams, ServiceNow, Apple OS, Android OS
Responsibilities
Support all PCs, phones, IT peripherals and IT infrastructure; Document work in IT incident ticketing system; Provide support to escalated incidents; Provide technical support during events and meetings; Respond to power, HVAC, network outages; Support office administration activities; Participate with internal IT groups during projects
Seniority
Mid-level, hands-on IC
