Application Support Specialist
Core
Primary technical support liaison for Trimble's AutoBid MEP estimating software, resolving complex issues and guiding customers through system setup and implementation.
Role type
Application Support Specialist (Technical Support)
Builds
AutoBid software suite for MEP professionals in the construction industry
Domain
Construction Technology / AECO (Architecture, Engineering, Construction, Operations)
Deliverable
client delivery
Required skills
Windows troubleshooting, networking knowledge, root cause analysis, multi-channel communication, technical concept translation
Preferred skills
Mechanical or construction industry experience, SQL knowledge, AI tool usage
Technologies
AutoBid, Windows, SQL
Responsibilities
Resolve complex software issues for the AutoBid platform, guide customers through system configuration and implementation, provide technical solutions via live chat, web tools, and telephone, identify root causes and collaborate on software solutions
Seniority
Individual Contributor, entry to mid-level