Technical Customer Support Professional
Core
Premier technical support point of contact for enterprise clients using Tekla Structures (Concrete, Precast, & Rebar) to resolve complex modeling, database, and interoperability issues.
Role type
Senior Technical Support Professional (Structural Engineering Software)
Builds
Stability and productivity for global engineering and detailing teams using BIM software
Domain
Construction technology / Structural Engineering / Building Information Modeling (BIM)
Deliverable
client delivery
Required skills
Tekla Structures mastery (Concrete, Precast, Rebar modules), reverse-engineering software anomalies, troubleshooting localized configurations, configuring cross-platform cloud integrations, analyzing system logs, documenting system limitations
Preferred skills
Tekla Open API scripting (C#, Grasshopper), developing parametric Custom Components, structural steel detailing background
Technologies
Tekla Structures, Trimble Connect, Tekla Model Sharing, IFC, DWG, DXF, BVBS
Responsibilities
Provide step-by-step technical guidance for advanced structural modeling and parametric geometry issues; Manage, audit, and troubleshoot intricate software databases and automated Bar Bending Schedules; Diagnose and resolve localized company environment bugs and custom parametric components; Support collaborative cloud workspaces by resolving interoperability bottlenecks; Systematically replicate user-reported software errors and escalate code defects to development teams
Seniority
Senior, hands-on IC