Sr Program Manager
Core
Lead post-award execution of complex customer programs, serving as the primary contact to ensure profitability, contractual compliance, and service-level performance for strategic accounts.
Role type
Senior Customer Program Manager
Builds
Scalable operational programs derived from contracts and master service agreements for global technology clients
Domain
Technology lifecycle services / Global outsourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, financial acumen (forecasting/profitability), contract interpretation, risk management, stakeholder influence, root-cause analysis, change control
Preferred skills
Strategic consulting, change leadership, cross-functional collaboration, continuous improvement
Technologies
Program-management and reporting applications
Responsibilities
Lead program implementation from knowledge transfer through sustained delivery; manage program financials including budgeting and performance reporting; monitor SLAs, KPIs, and program health; lead executive-level business presentations; coordinate cross-functional issue resolution and escalations; apply formal change-control processes for scope and cost adjustments.
Seniority
Senior, hands-on IC