Patient Service Representative - Pulmonology
Core
Front-desk administrative support for a pulmonology medical office, managing patient registration, scheduling, billing, and insurance verification to ensure efficient patient flow and high-quality care.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, billing records, and insurance authorizations
Domain
Healthcare / Pulmonology
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, EHR data entry, HIPAA compliance, patient communication, phone etiquette, administrative multitasking
Preferred skills
Previous PSR experience, medical terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window-based office technology
Responsibilities
Greet patients and direct visitors, manage patient flow and registration, answer phones and take messages, process insurance verifications and update patient accounts, schedule appointments and diagnostic tests, collect payments and reconcile daily collections, enroll patients in patient portals, coordinate referrals and pre-authorizations, perform patient outreach and screenings, arrange interpreter or transportation services, manage department inbox and ticklers, complete assigned correspondence
Seniority
Entry-level to Mid-level, individual contributor