Enterprise Architect – Global Service & Warranty Ecosystem
Core
Lead the discovery and design of scalable, cutting-edge architectures for Trimble's global warranty and support ecosystem, optimizing supply chains and ensuring omnichannel support.
Role type
Senior Enterprise Architect (Service & Warranty Ecosystem)
Builds
Unified global service framework, scalable ecosystems for customer support and field services, modern integration patterns for real-time data flow.
Domain
Construction, Geospatial, Transportation, Enterprise Architecture, Post-Sales Services
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise or solution architecture, Post-sales/service/support domain expertise, Multi-region ecosystem design, ERP and supply chain system integration, API and event-driven architecture design, Strategic roadmap planning, Reference architecture definition
Preferred skills
AI-driven customer support tools, Automated self-service digital platforms, TOGAF or Zachman certifications, Construction/geospatial/transportation industry experience
Technologies
CRM, ERP, FSM, Cloud Architecture
Responsibilities
Spearhead end-to-end discovery and design of future-state service architectures; Design and govern scalable ecosystems for customer support and reverse logistics; Drive innovation through modern integration patterns and event-driven architecture; Act as a high-impact consultant to senior leadership on service analytics and lifecycle cost visibility; Foster architectural excellence by defining reusable patterns and reference architectures.
Seniority
Senior, hands-on IC
