Patient Service Representative - ENT
Core
Greets patients and families, manages patient flow, handles registration, scheduling, and billing/collections in an ENT medical office.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient registration records, appointment schedules, and payment collections
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, billing and collections, insurance verification, data entry, phone etiquette, customer service
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Associate Degree
Technologies
EHR, Practice Management System, Standard Office Technology (Windows)
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, collect payments and reconcile daily accounts, schedule appointments and diagnostic tests, update patient demographics and insurance information, coordinate with clinical staff for pre-authorizations
Seniority
Entry-level to Mid-level, hands-on IC