Branch Delivery Sales and Service Team Leader
Core
Lead, coach, and support a branch sales and service team to achieve performance targets, deliver exceptional customer experiences, and ensure compliance within a financial services environment.
Role type
Branch Team Leader (Sales & Service)
Builds
Sales performance, customer service delivery, and high-performing teams
Domain
Financial Services / Banking
Required skills
Team leadership, sales target achievement, customer experience management, compliance and risk governance, performance coaching, data analysis
Preferred skills
Banking or business management certification, supervisory experience
Technologies
None stated
Responsibilities
Lead and support the sales and service team to achieve and exceed agreed targets, Drive sales across product and campaign initiatives to optimise growth and profitability, Deliver customer experience excellence aligned to organisational values and service standards, Manage team delivery against goals within the area of responsibility, Ensure full compliance with statutory, legislative, policy, and governance requirements, Analyse customer insights and business data to identify service and sales improvement opportunities
Seniority
Mid-level, hands-on IC