Customer Education Specialist
Core
Develop and deliver software training programs and consulting for law firms globally, including remote webinars and onsite sessions.
Role type
Customer Education Specialist (Software Trainer)
Builds
Remote learning courses, product webinars, onsite training materials, and custom consulting solutions
Domain
Legal services / Collections software
Deliverable
product features
Required skills
Training delivery, curriculum design, presentation skills, remote self-management, customer service, Microsoft Office proficiency
Preferred skills
Web conferencing platforms (Webex, Zoom), educational content creation
Responsibilities
Provide remote learning courses to firms globally, Conduct onsite/in-person training and consulting, Design and present engaging product webinars, Assist firms with best practice solutions and custom consulting projects, Accompany colleagues to trade shows and user groups, Serve as a key training resource for internal colleagues
Seniority
Individual Contributor
