Patient Service Representative - Internal / Family Medicine
Core
Front-desk administrative support for internal and family medicine practices, managing patient registration, scheduling, billing, and insurance verification.
Role type
Patient Service Representative (Front Desk)
Builds
Patient registration workflows, appointment schedules, and billing records
Domain
Healthcare / Family Medicine
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, data entry, phone etiquette, HIPAA compliance
Preferred skills
EHR/Practice Management System experience, medical terminology knowledge, previous PSR experience
Technologies
EHR, Practice Management System, Window-based office technology
Responsibilities
Greet visitors and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; process insurance verifications and update patient accounts; schedule appointments and diagnostic tests; collect payments and reconcile daily collections; perform clerical duties like faxing and filing.
Seniority
Entry-level to Mid-level, hands-on IC