Patient Service Representative - Internal / Family Medicine
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments in a family medicine setting.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient registration, appointment scheduling, payment processing, and insurance verification workflows for primary care providers.
Domain
Healthcare / Family Medicine
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, data entry, HIPAA compliance, basic computer proficiency
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Associate Degree
Technologies
EHR, Practice Management System, Standard Office Technology (Windows)
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing, communicate issues to supervisors.
Seniority
Entry-level to Mid-level, hands-on IC