Quality Specialist - Hybrid
Core
Perform outbound patient calls to ensure medication adherence, close care gaps, and coordinate wrap-around care for value-based contracted patients.
Role type
Quality Specialist (Patient Care Coordinator)
Builds
Wrap-around care services for patients with chronic conditions
Domain
Healthcare / Population Health / Medication Management
Deliverable
client delivery
Required skills
outbound calling, medication reconciliation, EMR navigation, patient communication, care coordination, appointment scheduling, documentation
Preferred skills
Certified Medical Assistant, Certified Pharmacy Technician, call center experience, Medicare Advantage knowledge, bilingual English/Spanish
Technologies
Electronic Medical Record (EMR) platforms
Responsibilities
Call patients to ensure chronic disease medication refills, interpret patient medical history and communicate provider plans, perform medication reconciliation, request medication refills per protocol, assist patients with medication access barriers, identify patients needing referrals, schedule appointments and screenings, maintain knowledge of quality measure requirements.
Seniority
Individual Contributor, entry to mid-level
