Bilingual Customer Benefit Advisor I
Core
Entry-level Customer Benefit Advisor providing accurate information on benefits, claims, and policy administration while acting as an interpreter for English and Spanish speakers.
Role type
Entry-level Customer Benefit Advisor (CBA I)
Builds
Customer service interactions and documentation for internal business partners
Domain
Insurance / Employee Benefits / Healthcare
Deliverable
client delivery
Required skills
Customer service, bilingual communication (English/Spanish), data entry, multi-system navigation, empathy, adherence to protocols
Preferred skills
Insurance/healthcare/medical/financial experience, Microsoft Office proficiency
Technologies
Microsoft Outlook, Word, Excel, Contact Center systems
Responsibilities
Answer customer inquiries regarding policy and coverage, translate documents and act as an interpreter, compile information from multiple systems, meet performance metrics (accuracy, handle time), protect customer privacy, follow documented workflows
Seniority
Entry-level, hands-on IC