Local Market Operations Manager
Core
Manage branch administration and operational delivery across local markets to reduce operational risks and ensure consistent service delivery.
Role type
Senior IC operations manager (financial services)
Builds
Branch operations and service delivery
Domain
Banking / Financial Services
Required skills
operational risk management, process improvement, cost containment, compliance, team leadership, performance monitoring, strategic planning, data analysis
Preferred skills
audit experience, change management, stakeholder engagement, analytical problem-solving
Technologies
Operations and Migration Scorecard
Responsibilities
Manage administration and operations across relevant branches to reduce operational risk; Implement and monitor the Operations and Migration Scorecard; Identify and implement process improvements to prevent wastage and reduce costs; Deliver consistent internal and external customer service excellence; Ensure full compliance with legislative, audit, policy, and governance requirements; Monitor operational performance and take corrective action where required
Seniority
Senior, hands-on IC