Client Experience Manager
Core
Develop and lead customer experience frameworks to ensure high-quality service delivery and meet business targets across all touchpoints.
Role type
Senior Client Experience Manager
Builds
Customer-centric service models and journey improvements
Domain
Banking / Financial Services
Required skills
Customer journey mapping, stakeholder management, service model design, customer analytics, performance tracking, regulatory compliance (TCF), cross-functional collaboration
Preferred skills
Experience in regulated environments, supervisory leadership
Responsibilities
Lead CX meetings and strategy sessions, analyze client feedback and metrics to identify improvements, partner with Operations and Product to resolve experience breakdowns, track and report on client experience performance, ensure adherence to service standards and governance requirements.
Seniority
Senior, hands-on IC with supervisory experience
