IT - Sr Systems Engineer (SFDC Business Systems Analyst)
Core
Business Systems Analyst optimizing sales, support, and customer community workflows using Salesforce ecosystems and AI-assisted delivery techniques.
Role type
Senior Business Systems Analyst (Salesforce & AI Automation)
Builds
Optimized sales and support workflows, automated end-to-end business processes, and AI-driven insights.
Domain
High-tech / Semiconductor industry, Salesforce CRM, AI Agents
Deliverable
production ML models | product features
Required skills
Salesforce ecosystem expertise (Sales, Service, Experience Cloud), AI-assisted delivery (vibe coding, low-code), workflow orchestration, process mapping, UAT planning, stakeholder collaboration
Preferred skills
Global enterprise environment experience, high-tech/semiconductor domain knowledge
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud), AI agents, low-code/no-code platforms
Responsibilities
Partner with stakeholders to optimize sales and support workflows; Leverage AI-assisted techniques to validate concepts and accelerate iteration; Design and implement AI agents for process automation; Establish success metrics for cycle time and adoption; Assess system impacts and document data dependencies; Translate business needs into functional specifications and user stories; Drive UAT readiness and coordinate with development and security teams
Seniority
Senior, hands-on IC