FNB Community Advisor Alternative Channels-1
Core
Guide customers to appropriate self-service and digital channels while providing tailored financial solutions and ensuring compliance with banking policies.
Role type
Customer service advisor (alternative channels)
Builds
Customer self-service adoption and financial product uptake
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer relationship management, process compliance, sales support, data analysis, financial product knowledge, shift work adaptability
Preferred skills
Persuasive selling, digital solution guidance, portfolio growth support, regulatory environment understanding
Responsibilities
Direct customers to suitable service channels, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, ensure adherence to rules and processes
Seniority
Individual contributor, entry to mid-level