FNB Community Advisor
Core
Frontline customer service and sales support role ensuring prompt service, understanding customer needs, and processing requests accurately.
Role type
Frontline customer service advisor (financial services)
Builds
Customer service delivery, sales support, and digital channel migration for retail banking clients
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, sales support, digital channel migration, cross-selling, transaction verification, reporting, compliance adherence, time management
Preferred skills
Relationship building, guiding customers to digital solutions, portfolio growth, accuracy, process adherence, organization
Technologies
Self-Service channels, digital banking platforms
Responsibilities
Serve customers promptly and professionally, deliver excellent customer experience aligned to service standards, achieve net profit growth through sales support, manage migration to digital channels, grow active customer account base, identify cross-sell opportunities, track and influence sales and service activities, provide efficient administration and reporting, verify transactions daily, comply with governance and audit requirements
Seniority
Entry to Mid-level, hands-on IC