FNB Community Advisor
Core
Frontline customer service and sales support role ensuring prompt service, understanding customer needs, and processing requests accurately.
Role type
Community Advisor (Frontline Service & Sales Support)
Builds
Customer service experiences, sales growth, and migration to digital channels
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, sales support, digital channel migration, cross-selling, transaction verification, reporting, compliance adherence
Preferred skills
Relationship building, guiding customers to digital solutions, portfolio growth, time management, self-development
Responsibilities
Serve customers promptly and professionally, deliver excellent customer experience aligned to service standards, achieve net profit growth through sales support, manage migration to self-service and digital channels, grow active customer account base, identify and maximize cross-sell opportunities, track and influence sales and service activities, provide efficient administration and accurate reporting, verify transactions daily, comply with governance and audit requirements
Seniority
Junior to Mid-level, hands-on IC