FNB Community Advisor DHA
Core
Deliver exceptional customer experiences by proactively understanding needs, providing tailored financial solutions, and directing customers to appropriate service channels including eChannels and self-service.
Role type
Customer Advisor (Financial Services)
Builds
Customer relationships and sales results through contextual financial solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Relationship building, customer education, process compliance, sales execution, data analysis, channel optimization
Preferred skills
Persuasive selling, digital solution guidance, problem solving, results-driven attitude, organizational skills
Responsibilities
Build and maintain strong client relationships, provide positive customer experiences, explain processes and requirements, ensure compliance with rules, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, maximize channel optimization, support cost containment
Seniority
Entry to Mid-level, individual contributor