FNB Community Advisor Alternative Channels
Core
Guide customers to appropriate service channels (eChannels, self-service), provide tailored financial solutions, and ensure compliance with banking policies.
Role type
Customer Advisor (Alternative Channels)
Builds
Customer relationships and sales of integrated financial solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
customer relationship building, process compliance, sales of financial products, data analysis for tailored solutions, shift work adaptability
Preferred skills
persuasive selling, digital solution guidance, portfolio growth support, time management
Technologies
eChannels, self-service platforms
Responsibilities
Direct customers to suitable service channels, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, maintain ethical conduct
Seniority
Junior to Mid-level, hourly contract