Technical Support Analyst L1 – Microsoft Cloud Platforms
Core
Provide Level 1 technical support for Microsoft Azure and Microsoft 365 platforms, diagnosing and resolving incidents for enterprise clients.
Role type
L1 Technical Support Analyst (Microsoft Cloud)
Builds
Incident resolution and service stability for enterprise cloud environments
Domain
Cloud Infrastructure & Enterprise IT Services
Deliverable
client delivery
Required skills
Microsoft Azure administration, Microsoft 365 administration, incident ticket management, remote session tools, identity and access management, licensing management, cloud service configuration, network basics, virtualization concepts
Preferred skills
Microsoft AZ-900, MS-900, or SC-900 certification
Technologies
Microsoft Azure Portal, Microsoft Entra ID, Virtual Machines, Resource Groups, Subscription Management, Azure Storage, Azure Backup, Azure Monitor, Service Health, Virtual Networks, RBAC, Microsoft 365 Admin Center, Exchange Online, SharePoint Online, OneDrive, Teams Administration, MFA, Shared Mailboxes, Distribution Groups, Security & Compliance
Responsibilities
Triage and resolve Level 1 incidents for Azure and 365 services; investigate and document technical findings; escalate complex cases to Level 2 or vendors; maintain customer service standards; participate in technical training programs
Seniority
Junior, hands-on IC