Universal Advisor Lead
Core
Provide administration support to ensure the smooth running of the branch and assist in customer migration to electronic banking methods.
Role type
Branch administration lead
Builds
Operational efficiency and customer adoption of digital banking channels
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Branch operations management, risk process adherence, cash handling, customer education, compliance governance, stakeholder relationship building
Preferred skills
Digital banking promotion, high-quality administrative output, service orientation, adaptability
Technologies
Electronic banking platforms
Responsibilities
Complete daily branch administration functions to minimise operational risk, Assist in managing branch cash holdings and teller/ATM cash processes, Guide and educate customers on adopting electronic banking platforms, Deliver high-quality work adhering to governance requirements, Act responsibly with work-related resources to support cost containment
Seniority
Junior to Mid-level, hands-on IC