Patient Service Representative - FLOAT - Primary Care
Core
Greets patients, manages registration, processes payments, schedules appointments, and handles insurance verifications across multiple primary care locations.
Role type
Patient Service Representative (PSR)
Builds
Patient registration and appointment scheduling workflows for primary care clinics
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, data entry, customer service, phone etiquette, HIPAA compliance
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Associate Degree
Technologies
EHR, Practice Management System, Standard Office Technology (Window based environment)
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, collect payments and reconcile daily collections, scan insurance cards and process verifications, schedule and confirm appointments, enter orders for diagnostic tests and procedures, perform clerical duties like faxing and filing, cover for other staff at different locations
Seniority
Entry-level to Mid-level, hands-on IC