Sr. Customer Support Coordinator
Core
Sr. Customer Support Coordinator managing project execution from order entry through delivery and closeout, serving as the primary point of contact for customers and internal stakeholders.
Role type
Senior Customer Support & Project Coordinator
Builds
Water technology projects and engineered product deliveries
Domain
Water technology / Industrial manufacturing
Required skills
Project coordination, Order management, Customer relationship management, Technical documentation review, Cross-functional collaboration, Risk monitoring, Shipping and invoicing coordination, Quotation support
Preferred skills
Experience with engineered products, ERP/CRM systems, Technical drawing interpretation, Supply chain knowledge
Technologies
SAP, Salesforce, AS400, Microsoft Office Suite
Responsibilities
Review project documents and contracts to ensure requirements are understood; Coordinate project execution from order receipt to completion; Process and manage customer orders for accuracy and compliance; Host project kickoff meetings and align internal teams; Monitor project schedules and communicate status/risks to customers; Coordinate shipping, delivery, invoicing, and commissioning; Serve as primary contact for customer inquiries and issue resolution; Maintain accurate customer records and project documentation; Coordinate technical documentation and data packages; Work with Engineering, Operations, Procurement, and Sales teams; Support quotation activities and pre/post-order sales functions.
Seniority
Senior, hands-on IC