Senior Service Manager
Core
Manage service centers and commercial teams to deliver safe, innovative water solutions and exceed customer expectations.
Role type
Senior Service Manager
Builds
Service center operations and commercial service delivery for water technology clients
Domain
Water technology / Industrial and commercial process water
Required skills
Operational and strategic management, P&L financial management, People management, Complex troubleshooting, Critical thinking, Leadership and team motivation, Cross-functional communication, Autonomous decision-making, Customer issue resolution, Safety culture development
Preferred skills
Industrial or commercial process water experience, Mechanical knowledge of water systems, Clean driving record
Technologies
Microsoft Office, Oracle, SAP, Cloud-based solutions
Responsibilities
Define and drive proactive customer, employee, and safety management; Ensure cost/revenue support financial goals; Provide direction to commercial teams to achieve service objectives; Lead and motivate teams; Resolve complex customer and internal issues; Maintain safe working environment and culture.
Seniority
Senior, hands-on IC with leadership responsibilities