Customer Service Representative
Core
Oversee end-to-end supply chain operations, manage the Customer Service team, and optimize the order-to-cash process for a global chemical company.
Role type
Senior Customer Service Team Lead / Supply Chain Operations Manager
Builds
Efficient order fulfillment, logistics coordination, and optimized supply chain workflows for chemical industry clients.
Domain
Chemical industry, Supply Chain Management, Logistics
Required skills
Supply chain operations management, team leadership, order-to-cash process optimization, 3PL/vendor management, SOP development, SAP proficiency, stakeholder management, analytical problem-solving, regulatory compliance knowledge
Preferred skills
MNC experience, matrix organization navigation, negotiation skills
Technologies
SAP
Responsibilities
Manage end-to-end supply chain operations including order fulfillment and logistics coordination, Lead and manage the Customer Service team ensuring optimal workload distribution, Collaborate with cross-functional teams to optimize the order-to-cash process, Develop and maintain standard operating procedures and workflows, Define service scope and manage third-party logistics and transportation providers, Drive employee performance management including feedback and talent development planning
Seniority
Senior, hands-on IC with leadership responsibilities