Digital Technical Support Engineer
Core
Provide advanced technical support, troubleshooting, and repair for digital orthodontic software, hardware, networking, and electro-mechanical systems.
Role type
Senior Level 3 Technical Support Engineer
Builds
Digital orthodontic solutions and related hardware/software systems
Domain
Healthcare technology / Digital orthodontics
Required skills
electro-mechanical system repair, complex incident resolution, SQL/SQL Server, TCP/IP, HTTP, REST APIs, Jira, Confluence, Salesforce, Windows/Mac systems, network troubleshooting
Preferred skills
ITIL, Microsoft, AWS, CCNA, HDI certifications, medical device experience, CAD/CAM workflows, digital manufacturing
Technologies
SQL Server, Jira, Confluence, Salesforce, Windows, Mac, TCP/IP, HTTP, REST APIs
Responsibilities
Diagnose and repair electro-mechanical equipment and software; act as highest escalation point for Level 3 issues; collaborate with engineering to identify product defects; create and maintain technical documentation; deliver technical training to support teams
Seniority
Mid-Senior, hands-on IC