3rd Level Technical Support Specialist
Core
Resolving escalated complex software and database issues within the DTX Studio ecosystem through deep technical analysis and root-cause investigation.
Role type
Senior IC technical support specialist (database & software)
Builds
Stable DTX Studio Core software and database environments for dental/medical clients
Domain
Healthcare IT / Dental software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Relational database troubleshooting, structured root-cause analysis, ticketing system management, cross-functional collaboration, technical documentation, independent problem solving
Preferred skills
Medical/dental software experience, cloud platform knowledge (Azure), software architecture understanding, DICOM/imaging workflow knowledge
Technologies
Jira, CRM systems, relational databases, Azure
Responsibilities
Handle escalated Level 3 technical issues, perform structured root-cause analysis, define and implement technical solutions, act as a bridge between Support and R&D, contribute to knowledge base and documentation, identify trends for continuous improvement
Seniority
Mid-Senior, hands-on IC