Business Support Analyst
Core
Investigate and resolve complex IT support tickets, configure Core DA software, and manipulate data to address client business requirements.
Role type
Business Support Analyst (L2/L3)
Builds
Corrective decisions for client business operations and improved software configurations
Domain
IT Support / Data Analytics / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Full investigation of issues, data extraction and manipulation, software configuration, requirement interpretation, system documentation
Preferred skills
SQL, relational databases, AWS/cloud technologies, coding languages, ITIL certification
Technologies
Core DA software, AWS, digital collaboration platforms
Responsibilities
Perform full investigation of issues and make corrective decisions, communicate with 1st/2nd/3rd lines of support, configure Core DA software according to specifications, test software against specification, extract and manipulate data to address business requirements, ensure system documentation is up to date
Seniority
Mid-level, hands-on IC