Patient Services Trainer
Core
Design and deliver training programs and workshops for Patient Services Specialists to ensure proficiency in system processes, products, and services within a Revenue Cycle Management team.
Role type
Training Specialist (Healthcare Revenue Cycle)
Builds
Training curriculum, workshop materials, and onboarding resources for Patient Services Agents.
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Medical claims/billing experience, contact center operations, training facilitation, people leadership, data analysis, travel logistics
Preferred skills
Experience with AI tools, cross-cultural team management (onshore/offshore)
Technologies
AI tools, resource applications, reporting tools
Responsibilities
Create and lead training sessions and facilitate workshops for all specialties; Utilize quality call interactions and KPI metrics to design new training curriculums; Participate in onboarding and serve as a quality assurance coach for new hires; Serve as a point of contact to support internal teams' daily workflow processes; Explore and utilize new tools and AI to improve the onboarding process; Identify new hires requiring additional support and escalate findings to leadership.
Seniority
Mid-level, hands-on IC