Customer Support and Field Technician
Core
Provide technical support for HYPACK software and hydrographic surveying equipment, including troubleshooting, documentation, and after-hours assistance.
Role type
Customer Support and Field Technician (Hydrographic Surveying)
Builds
Knowledge articles, user manuals, video tutorials, and field service reports for HYPACK software and surveying equipment.
Domain
Water technology / Hydrographic surveying
Deliverable
client delivery | product features
Required skills
HYPACK software support, hydrographic surveying industry experience, equipment troubleshooting, sensor operation, user manual/video tutorial development, equipment testing and integration, project management tools (Jira, Kayako, Aha, Confluence)
Preferred skills
Latin America market knowledge, dredging equipment expertise, new hardware system development
Technologies
HYPACK, Kayako, Jira, Aha, Confluence
Responsibilities
Respond to customer inquiries via phone/email; troubleshoot and resolve software and equipment issues; document cases and product complaints; author knowledge articles and training materials; provide after-hours support; evaluate and test equipment for Latin America region; present new development ideas for dredges and hardware integrations; submit field service reports.
Seniority
Mid-level, hands-on IC
