Supervisor, Patient Relations
Core
Oversee daily operations of the Patient Relations program, triage and resolve patient/caregiver feedback, complaints, and grievances across inpatient, ambulatory, perioperative, and emergency services.
Role type
Senior IC patient relations supervisor
Builds
Patient experience processes and complaint resolution workflows
Domain
Healthcare operations
Required skills
Root Cause Analysis, CMS regulations compliance, ADA compliance, staff recruitment and training, conflict de-escalation, incident reporting, trend analysis, diversity equity and inclusion program implementation
Preferred skills
Bachelor's in Health Care Administration, CPXP certification
Technologies
None stated
Responsibilities
Triage and resolve patient/caregiver complaints and grievances; conduct Root Cause Analysis on complaint trends; manage and train Patient Relations staff; ensure compliance with CMS regulations and ADA; develop education outreach programs on service recovery; report monthly complaint trends to leadership.
Seniority
Senior, hands-on IC