Vice President, Customer Success Operations & Enablement
Core
Transformational leader driving efficiency, scalability, and customer impact for a Customer Success organization in healthcare SaaS.
Role type
VP, Customer Success Operations & Enablement
Builds
Customer-facing enablement, education, training services, and internal learning programs for a global healthcare tech team.
Domain
Healthcare technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, P&L ownership, digital transformation, AI automation, data analytics, process re-engineering, cross-functional partnership
Preferred skills
MBA or advanced degree
Technologies
Salesforce, Gainsight, ChurnZero, RPA, predictive analytics, project management tools
Responsibilities
Develop unified strategy for CS Ops, Enablement, and Services; Lead digital transformation initiatives leveraging AI and automation; Oversee customer-facing enablement and fee-based service offerings; Build and maintain CS technology roadmap; Establish framework for measuring CS performance metrics; Lead process re-engineering across CS workflows; Own P&L for Enablement and Services functions.
Seniority
Executive (VP), hands-on leadership & strategy
