Sales and Service Manager
Core
Lead and optimize the sales and service delivery model for a client portfolio by empowering team performance and driving strategic objectives.
Role type
Sales and Service Manager
Builds
Client service delivery and sales revenue
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team performance management, sales target achievement, client conversion strategy, complaint resolution coaching, process compliance monitoring, corrective action implementation, process improvement, talent development, employment equity planning, business performance analysis
Preferred skills
proactive problem solving, innovative solution delivery, feedback seeking, training request management
Responsibilities
Track and control service delivery and sales activities, coach team members on query resolution and complaints, monitor team adherence to compliance and legislative requirements, implement corrective actions, improve sales and service process efficiencies, plan and manage team performance and skills development
Seniority
Mid-Senior, hands-on IC