Service Contract Manager
Core
Own and develop the service contract portfolio throughout the entire contract lifecycle to create value for customers and drive recurring business growth.
Role type
Service Contract Manager
Builds
Service agreements and recurring revenue streams
Domain
Home appliances / Commercial services
Required skills
Contract management, service business operations, commercial operations, project management, IT systems proficiency, contract negotiation, performance analysis
Preferred skills
Customer-centric mindset, cross-functional collaboration, process improvement, analytical thinking
Technologies
IT systems
Responsibilities
Increase service contract penetration and revenue, identify new service business opportunities, manage end-to-end service contract sales from lead generation to implementation, manage and develop the existing service contract portfolio including renewals and upselling, build strong customer relationships as a trusted advisor, collaborate with Sales, Service, and Customer Operations, contribute to the development of service offerings and operational processes
