Front Desk Patient Financial Services Representative TOCA Orthopedics
Core
Conducts patient registration, verifies insurance eligibility, collects payments at point of service, and provides financial counseling to maximize reimbursement.
Role type
Front Desk Patient Financial Services Representative
Builds
Patient accounts and revenue cycle for orthopedic care
Domain
Healthcare / Revenue Cycle Management
Required skills
Patient registration, insurance verification, payment collection, financial counseling, data entry, customer service, multitasking
Preferred skills
Prior cash collections experience, knowledge of company systems
Technologies
A/D/T system, common office software, database software
Responsibilities
Perform pre-registration and registration processes; verify patient demographics and insurance benefits; collect patient responsibility and meet collection targets; provide financial counseling and assist with financial assistance programs; act as liaison between patients, billing, and payors; meet productivity and accuracy goals.
Seniority
Individual Contributor, entry to mid-level