Customer Experience Meal Order Representative Part Time
Core
Answer inbound room service calls from hospital patients and families, process meal orders, and make outbound calls for missed meals in a centralized call center.
Role type
Customer service representative (healthcare food service)
Builds
Patient meal orders and nutrition reports for multiple hospital facilities
Domain
Healthcare / Hospital operations
Deliverable
product features
Required skills
Customer service, oral and written communication, data entry, computer keyboard skills, prioritization, multi-tasking
Preferred skills
Call center experience, food service experience, bilingual skills
Technologies
Cerner (View Only), Banner payment system
Responsibilities
Process incoming and outgoing room service calls; enter daily patient meal selections and preferences; access patient menu orders and provide dietary knowledge; make outbound calls for missed meals; complete daily missed meal reports; collect payments via Banner system; escalate calls to Culinary and Nutrition when appropriate.
Seniority
Entry-level to Junior