Clinical Service Desk Analyst I
Core
Provides IT Clinical Application customer support expertise for EHR and related clinical applications in Acute and Ambulatory care settings, acting as a liaison between facilities and the IT team.
Role type
IT Clinical Service Desk Analyst
Builds
Supports organizational vision and direction for EHR applications, design, management, and related workflow.
Domain
Healthcare IT / Electronic Health Records
Required skills
EHR system support, clinical application troubleshooting, incident triage, stakeholder communication, workflow analysis, regulatory standards knowledge, system modification facilitation, change management, conflict resolution, project implementation support
Preferred skills
Clinical licensure (RN/LPN/PT/OT/RT), PACS experience, risk management certification, coding certification
Technologies
EHR systems, Cerner, PACS, office applications
Responsibilities
Answer, log, and resolve customer issues via phone, email, and IM; escalate critical issues; collaborate with IT and clinical teams to resolve system issues; advocate for technology solutions supporting patient care standards; assist with training and post-implementation evaluation.
Seniority
Entry-level to Mid-level, hands-on IC