Senior ROI Technician Acute
Core
Process high-volume requests for confidential patient health information and prepare certified copies of medical records in compliance with HIPAA and federal/state regulations.
Role type
Senior Release of Information (ROI) Technician
Builds
Certified medical record copies and compliant information releases for patients, legal entities, and insurance payers
Domain
Healthcare / Health Information Management
Required skills
HIPAA compliance, medical records management, medical terminology, EHR systems, workflow monitoring, customer service, report generation, regulatory guidelines knowledge
Preferred skills
RHIT/RHIA program enrollment, team coordination, advanced medical terminology
Technologies
Windows applications, EHR systems, specialized medical record equipment
Responsibilities
Conduct routine and complex releases of health information; monitor daily workflow and identify process improvements; compile department statistics and generate reports; assist in staff orientation and training; provide customer service via phone, email, and in-person; determine appropriate payment for requests and prepare records for audits/legal proceedings
Seniority
Senior, hands-on IC