Senior ROI Technician Acute
Core
Process high-volume requests for confidential patient health information and release medical records in compliance with HIPAA and regulatory guidelines.
Role type
Senior Release of Information (ROI) Technician
Builds
Certified copies of medical records for patients, legal proceedings, and audits
Domain
Healthcare / Health Information Management
Required skills
HIPAA compliance, medical records management, medical terminology, EHR systems, regulatory guidelines, workflow monitoring, data reporting, customer service, problem solving
Preferred skills
RHIT or RHIA program enrollment, team coordination, advanced medical terminology knowledge
Technologies
Windows applications, EHR systems, specialized medical record equipment
Responsibilities
Conduct routine and complex releases of health information; monitor daily workflow and identify process improvements; compile department statistics and generate reports; assist with staff orientation and training; provide customer service via phone, email, and in-person; determine appropriate payment for requests and prepare certified copies for legal/audit use
Seniority
Senior, hands-on IC