Acute Patient Access Services Representative
Core
First point of contact for patients to handle administrative access, registration, insurance verification, and financial counseling in a hospital setting.
Role type
Acute Patient Access Services Representative
Builds
Patient intake, registration, and revenue cycle processes for emergency, inpatient, and outpatient services.
Domain
Healthcare / Revenue Cycle
Required skills
Patient registration, insurance verification, financial counseling, EHR data entry, compliance documentation, multi-tasking, customer service
Preferred skills
Medical terminology, healthcare systems knowledge, CRCR or CHAA certification
Technologies
EHR systems, multi-system technology, common office software
Responsibilities
Greet patients and verify identity, process registration and collect financial liability, verify insurance eligibility and benefits, submit payer authorizations, discuss and collect patient financial liability, ensure documentation compliance, collaborate with clinical teams to optimize patient flow.
Seniority
Individual Contributor, entry to mid-level