Health Services Assistant
Core
Verify insurance eligibility, conduct outreach calls to coordinate care after hospitalization or ER discharge, and coordinate referrals to Care Management for patients.
Role type
Health Services Assistant (Care Coordination)
Builds
Continuity of care and timely access to services for hospital and ambulatory care patients
Domain
Healthcare / Insurance / Care Management
Deliverable
client delivery
Required skills
Medical terminology, patient data collection and documentation, appointment coordination, care gap identification, health literacy support, utilization review data collection
Preferred skills
Social Work degree, related healthcare education
Technologies
Scheduling systems
Responsibilities
Verify insurance eligibility, conduct outreach calls to coordinate post-discharge care, coordinate referrals to Care Management, collect and document client data in medical records, accompany patients to initial provider appointments, communicate with payers to fulfill regulatory requirements
Seniority
Entry-level to Mid-level, hands-on IC
