Tier 3 UCaaS Voice Engineer (Night Shift)
Core
Strategic design and ongoing enhancement of telephony infrastructure, integrating cutting-edge technologies and providing expert guidance to maintain system excellence.
Role type
Senior IC telephony infrastructure engineer (UCaaS/VoIP)
Builds
Comprehensive telephony infrastructure designs, financial and operational plans, and optimized carrier plan utilization
Domain
Telecommunications / UCaaS / VoIP
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SIP and RFC standards knowledge, telephony engineering methodologies, vendor relationship management, cost optimization, complex service disruption resolution, architectural design
Preferred skills
Experience with MS Teams, Webex, AudioCodes, Adtran, financial oversight, cross-functional collaboration
Technologies
MS Teams, Webex, AudioCodes, Adtran, SIP, RFC
Responsibilities
Researching and evaluating emerging telephony technologies, monitoring industry trends, applying specialized engineering methodologies, recommending cost-effective products, architecting infrastructure designs, leading technical guidance and mentorship, documenting infrastructure, investigating and resolving complex service disruptions, managing vendor relationships, conducting expense audits
Seniority
Senior, hands-on IC with strategic design responsibilities
