Support Engineer - FreeWheel
Hybrid
Core
Provide white glove service and technical support for premium video advertising delivery across TV, mobile, set-top box, and web platforms for global clients.
Role type
Senior Support Engineer (Technical)
Builds
Enterprise-level customer value and successful adoption of the FreeWheel platform
Domain
Advertising technology / Premium video
Deliverable
client delivery
Required skills
Problem solving, Customer education, Use case development, Process improvement, Technical adaptability, Stakeholder communication
Preferred skills
SQL, Excel, Premium video industry knowledge
Responsibilities
Deconstruct complex customer problems, Develop use cases for engineering improvements, Contribute to product documentation, Improve support processes, Communicate with clients of varying skill levels
Seniority
Mid-level, hands-on IC
