Support Engineer - FreeWheel
Core
Delivering white-glove support and problem-solving for premium video advertising delivery across TV, mobile, set-top box, and web platforms for global clients.
Role type
Senior Support Engineer (Premium Video Advertising)
Builds
Enterprise-level customer value and service delivery for the FreeWheel platform
Domain
Advertising technology / Premium video / Media buying
Deliverable
client delivery
Required skills
Complex problem deconstruction, customer education, use case development, process improvement, stakeholder communication, technical adaptability
Preferred skills
SQL, Excel, premium video industry knowledge
Technologies
SQL, Excel
Responsibilities
Solve complex customer problems, educate clients on platform usage, develop use cases for engineering improvements, improve support processes
Seniority
Mid-level, client-facing IC
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