Senior ServiceNow Engineer
Core
Lead the design, strategy, and implementation of enterprise-scale ServiceNow solutions for Comcast Business IT, focusing on ITSM, CMDB, and TSOM to support telecom and enterprise customers.
Role type
Senior ServiceNow Enterprise Lead Developer
Builds
Scalable, secure, and efficient ServiceNow platform solutions and integrations for enterprise IT operations.
Domain
Telecommunications / Enterprise IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, workflow automation, API integrations, Python scripting, data migration, DevSecOps practices, technical leadership, code quality governance
Preferred skills
AI-assisted development practices, Spec Driven Development, NOW Assist capabilities, Service Portal enhancements
Technologies
ServiceNow, Python, Git, CI/CD pipelines, Service Portal, NOW Assist
Responsibilities
Lead design and optimization of enterprise ServiceNow solutions; Build and enhance workflows, automation, scripts, and integrations; Partner with stakeholders to translate requirements into technical solutions; Lead integration efforts with OSS/BSS and enterprise systems; Support data migration and platform modernization; Provide technical leadership for development standards and mentoring; Drive innovation in AI-enabled development and DevSecOps; Champion production support and release readiness.
Seniority
Senior, hands-on IC with mentorship responsibilities
