Service Response Center Representative - Day & Evening Shift
Core
Dispatch operational support teams (Plant Operations, EVS, Bio Medical Engineering, Pest Control, Elevator, Code Cart) and answer general information calls for a healthcare system.
Role type
Service Response Center Representative (Dispatcher)
Builds
Operational response dispatches and patient/general information call handling
Domain
Healthcare operations
Deliverable
client delivery
Required skills
Dispatching, emergency communication prioritization, medical terminology knowledge, regulatory compliance (HIPAA, Joint Commission), multi-channel communication (phone, radio, electronic documentation), data entry
Preferred skills
Emergency Medical Dispatcher (EMD) training, Emergency Medical Technician (EMT) training, Epic system experience, active call center experience, healthcare setting experience
Technologies
Epic, two-way radios, database software, word processing, spreadsheets
Responsibilities
Dispatch incoming work orders to appropriate operational teams, answer patient and general information calls, communicate time-sensitive facility updates, escalate safety concerns, document post-call information
Seniority
Individual Contributor, entry-to-mid level