Associate Director – Intelligent Personal Engagement
Core
Lead strategy, roadmap, and delivery of digital solutions and AI-enabled workflows for customer-facing teams in field engagement, sales operations, and customer service.
Role type
Senior IC product leader (Associate Director)
Builds
Connected, AI-enabled engagement ecosystem integrating field CRM, sales operations, sampling, events, and customer service platforms.
Domain
Human Health / Pharmaceutical / Digital Sales Operations
Deliverable
production ML models | product features
Required skills
Product strategy, AI product management, field sales operations, CRM (Veeva/Salesforce), cross-functional leadership, compliance governance, data-driven decision making
Preferred skills
MBA, MS, PharmD, MPH, experience in global matrixed environments
Technologies
Veeva, Salesforce, GenAI, Field AI, CRM platforms
Responsibilities
Shape and execute strategy and roadmap for Intelligent Personal Engagement capabilities; Act as accountable product owner defining vision and prioritizing backlog; Lead user-centered product discovery with field teams; Govern demand intake and prioritization across markets; Drive delivery of AI products (next-best-action, summarization, coaching); Embed compliance-by-design in workflows; Develop talent and strengthen delivery excellence
Seniority
Senior, hands-on IC with people leadership