HR Content Governance Senior Specialist
Core
Building, governing, and optimizing HR knowledge content for AI-enabled service delivery in the APJC region.
Role type
Senior HR Content Governance Specialist
Builds
AI-ready HR knowledge content, digital assistant responses, and self-service platforms
Domain
Human Resources / Artificial Intelligence
Deliverable
production ML models
Required skills
AI-first content design, Knowledge governance, Global stakeholder management, Content lifecycle management, Data quality management, Change management, Analytical mindset, Localization, HRIS, Knowledge Management Systems
Preferred skills
eLearning Solutions, HR Automation, Human Resources Analytics, Platform Design, Platform Management
Technologies
ServiceNow Knowledge, Ask HR
Responsibilities
Define and enforce content governance frameworks; Optimize content structure and taxonomy for AI consumption; Conduct global content audits and quality assessments; Partner with AI and platform teams to improve response accuracy; Enable and coach distributed content owners on AI-first design principles.
Seniority
Senior, hands-on IC